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Help Centre
Search common travel questions, or browse by topic. Live booking changes still go through your account or our support desk.
Answers by topic
Start with the subject that matches your trip — then open the guide you need.
Bookings
Tickets, vouchers, changes and cancellations.
Payments
bKash, Nagad, cards, EMI and refunds.
Which payment methods are available?
Checkout shows the methods available for your booking — typically bKash, Nagad and card.
How does card EMI work?
Eligibility and schedules depend on your card and booking. Review EMI in your account.
When will a refund arrive?
Refund timelines depend on the product and payment rail — see the refund policy.
Visa
Requirements, uploads and tracking.
Why are embassy and service fees separate?
Embassy fees are published by the destination; Flyoval service charge is itemised separately.
How do I track my visa application?
Use the tracking page with your application reference.
What documents do I need?
Open a country page for the checklist published for that visa type.
Account & wallet
Profile, travellers, wallet and rewards.
How Flyoval looks after travellers
Secure Payments
Card and mobile payments over encrypted gateways.
Verified Partners
Suppliers are verified before they are listed.
24/7 Support
Travel specialists on call, any day of the year.
Transparent Pricing
Taxes, fees and add-ons shown before you pay.
Prefer a full FAQ?
Browse every common question in one place — payments, bookings, visas and more.
View FAQStill need help?
Our Bangladesh support desk can review a booking reference or payment issue.
Contact support