Legal
Cancellation Policy
Effective Date: 27 August 2026
Looking for refund timelines and charges? Read the Refund Policy
1.General rules
Cancellations must be requested through your Flyoval account, the contact channels listed below, or the status tools shown on your booking confirmation.
Airline, hotel, tour operator, and embassy calendars can change fare rules without notice. The fare conditions shown at checkout and on your ticket or voucher remain binding.
No-shows are treated as cancellations under the supplier’s no-show rules and often carry higher or full forfeiture.
2.Flights
Flight cancellations follow the issuing airline’s fare rules. Flyoval processes the request with the carrier on your behalf.
Recommended notice
Contact us at least 48 hours before scheduled departure whenever the fare allows voluntary cancellation. Shorter notice may still be possible for flexible fares, but same-day and airport no-shows are usually costly.
How to cancel
- Open the booking in your account or quote the PNR / ticket number to support.
- Confirm passenger names and flight segments you want cancelled.
- Wait for airline acknowledgement before assuming the seat is released.
| Fare type (typical) | Cancellation window guidance |
|---|---|
| Refundable / flexible | Often cancellable until airline cut-off; confirm on the e-ticket. |
| Semi-flexible | Usually requires notice well before departure; fees may apply. |
| Non-refundable | Often non-cancellable for value; residual value (if any) follows airline rules. |
Refundable / flexible
Often cancellable until airline cut-off; confirm on the e-ticket.
Semi-flexible
Usually requires notice well before departure; fees may apply.
Non-refundable
Often non-cancellable for value; residual value (if any) follows airline rules.
3.Hotels
Hotel free-cancellation and penalty windows are set by the property and shown on the rate before you pay.
Typical timelines
- Free cancellation rates: cancel by the date and local time printed on the voucher.
- Non-refundable rates: cancellation usually forfeits the prepaid amount.
- Late cancellation or no-show: property may charge one night or the full stay.
How to cancel
Use Manage booking in your account or contact support with the hotel confirmation number. Do not rely on contacting the hotel alone if the booking was issued through Flyoval — our channel must update the supplier record.
4.Hajj & Umrah
Pilgrimage packages combine flights, hotels, ground services, and visa steps. Cancellation windows depend on how far the package has progressed.
When to notify us
- Before tickets and hotels are issued: earlier notice usually means fewer supplier penalties.
- After tickets or hotel vouchers are issued: airline and hotel rules apply in addition to package terms.
- After visa filing: government or handling steps already started may not be reversible on demand.
Important note
Seasonal quotas and group departures can tighten cancellation options close to travel. Your package confirmation states the latest date to withdraw without full forfeiture where applicable.
5.Tours
Tour cancellations follow the package operator’s schedule, which is summarised at booking and restated on your confirmation.
Group tours, peak seasons, and custom itineraries may use stricter calendars. Always use the dates printed for your specific departure.
| Days before departure | Typical cancellation treatment |
|---|---|
| 30+ days | Often eligible for partial recovery after operator fees — confirm on your voucher. |
| 15–29 days | Higher operator charges are common; some components become non-cancellable. |
| Under 15 days / no-show | Frequently treated as full forfeiture unless the operator grants an exception. |
30+ days
Often eligible for partial recovery after operator fees — confirm on your voucher.
15–29 days
Higher operator charges are common; some components become non-cancellable.
Under 15 days / no-show
Frequently treated as full forfeiture unless the operator grants an exception.
6.Visa services
Visa applications involve embassy or center schedules outside Flyoval’s control. Cancellation means withdrawing our service file — not guaranteeing a government fee return.
Before documents are submitted
You may ask us to stop work on a draft application. Service work already performed may still be charged as stated on your order.
After submission
Once an application is lodged with an embassy, VAC, or processing partner, withdrawal depends on that authority’s rules. Flyoval cannot cancel a government process unilaterally.
Outcomes
Cancelling a service request does not guarantee visa approval, appointment slots, or refund of embassy fees. Those decisions remain with the relevant authority.
7.How to request a cancellation
Channels
- Account → Bookings → select the trip → request cancellation where available.
- Email [email protected] with booking reference, passenger names, and travel dates.
- Call or message the support numbers on your confirmation during operating hours.
Acknowledgement
A cancellation is complete only when Flyoval or the supplier confirms it in writing (email, SMS, or account status). Keep that confirmation until travel dates have passed.
8.Contact
Need help cancelling a live booking? Reach the Flyoval support desk:
Fly Oval Ltd
Email: [email protected]
Phone: +880 1785-061626
Address: Place